Privacy notice

1. Who we are

1.1DZP Studio Ltd is responsible for your personal information. We are registered in England and Wales, company no. 16197011, and our registered office is 71-75 Shelton Street, London WC2H 9JQ.

1.2We are registered with the Information Commissioner's Office, registration reference ZB890807.

1.3You can contact us about your information at info@dzpstudio.co.uk or on 07508 382877.

2. What we collect

2.1When you order a report: your name and email address, the property address and any details you give us about the property, and a record of your order and payment. Card payments are handled by Stripe; we never see your card number.

2.2When you confirm that you understand the figures in your report are estimates (at checkout, or before downloading a report we ordered for you): a record of that confirmation, with the time, your IP address, your browser type, the property and the exact wording you agreed to.

2.3When you book your free call: your name, email address and phone number, the property address, what you would like to build, and the email address of anyone joining you. When you have the call: our notes of what we discussed.

2.4When you get in touch by email, phone, WhatsApp or the enquiry form on our Contact page: your name, your contact details, whatever you tell us about your project and, if you choose to tell us, how you heard about us.

2.5When you visit the website: our web host keeps basic technical records, such as your IP address and the pages requested, to keep the site running and secure.

2.6If you accept analytics cookies: how you use the website, such as the pages you visit, how you found us (for example a Google search or our Google Business Profile), and whether you contact us or order a report. This comes with your approximate location (your town or city), your type of device and browser, and a random identifier kept in a cookie. It never includes your name, your contact details or anything you type into our forms. If you then send us an enquiry, a note of how you found our website goes with it, so we know which of our marketing brings clients.

2.7If you accept advertising cookies: the pages you visit, and whether you contact us, send an enquiry or order a report (with the amount you paid), together with a random identifier kept in a cookie, your IP address and your type of device and browser. If you came to the website by clicking one of our adverts on Facebook or Instagram, the identifier of that click comes too. It never includes your name, your contact details or anything you type into our forms.

3. How we use it, and why

3.1To produce and send your report, to arrange and hold your call, and to carry out any work you ask us to do. We need your information to do what you have asked us to.

3.2To reply to your enquiry and follow up the work you asked about. This is in our legitimate interest, and yours, as the first step towards working together.

3.3We keep enquiries in titleblock, our own practice-management system, which runs on the same secure server as this website. Only DZP Studio staff can see them.

3.4To keep financial and tax records, which the law requires us to do.

3.5To keep evidence that you confirmed the figures in your report are estimates, in case of a dispute about them. This is in our legitimate interest in being able to establish or defend a legal claim. We keep that record in titleblock and nobody outside DZP Studio sees it.

3.6To keep the website secure, and to see which estate agency or discount code led to an order. This is in our legitimate interest.

3.7To understand how people find and use the website, and which of our marketing works, with Google Analytics. This is based on your consent: we do it only if you accept analytics cookies, and you can withdraw that consent at any time with "Cookie settings" at the bottom of every page.

3.8To see whether our adverts on Facebook and Instagram bring enquiries, and to show our adverts to people who have visited the website, with Meta's advertising tools. This is based on your consent: we do it only if you accept advertising cookies, and you can withdraw that consent at any time in the same way.

3.9We do not send marketing emails, and we never sell your information.

4. Who we share it with

4.1Stripe, to take your payment. Microsoft, which provides our email, Microsoft Teams and our booking page. Our website host and our email delivery service, which run the site and send your report.

4.2The property data services used to prepare your report. They receive the property address and details only, never your name or contact details.

4.3Public data services, if you type a postcode into the enquiry form on our Contact page: our server checks that postcode against postcodes.io, the national planning data platform and HM Land Registry to show you what they record there. They receive only the postcode, never your IP address, your name or anything else you type.

4.4Anthropic, whose AI model helps write the commentary in your report. It receives the property address and details and the name your report is made out to, but never your email address or phone number.

4.5Google, which provides Google Analytics, if you accept analytics cookies. It receives the website information described above, never your name or contact details, and we have switched off Google's advertising features.

4.6Meta Platforms Ireland Limited, which runs Facebook and Instagram, if you accept advertising cookies. It receives the website information described above, never your name or contact details. We and Meta are jointly responsible for collecting it on our website and sending it to Meta; what Meta does with it after that, including connecting it to your Facebook or Instagram account if you have one, is Meta's responsibility, under its own privacy policy at facebook.com/privacy/policy.

4.7Our accountants, and professional advisers where we need them. WhatsApp (part of Meta), if you choose to message us there.

4.8Each receives only what it needs, and may use it only to provide its service to us.

5. Information sent outside the UK

5.1Some of these services, such as Stripe, Microsoft, Google, Meta and Anthropic, may handle information outside the UK, including in the United States. When they do, the transfer is protected by the safeguards UK law requires, such as the UK-US data bridge or approved contract terms.

6. How long we keep it

6.1Order, payment and tax records: six years after the end of the financial year they belong to, as the law requires.

6.2Your report, the details you gave for it and our notes of your call: fifteen years, because a claim about advice can be brought for up to fifteen years.

6.3Your confirmation that the figures in your report are estimates, with its time and IP address: seven years from when you gave it. Because we keep it as evidence for a possible claim, we may keep it even if you ask us to delete your other information.

6.4Call bookings, and enquiries that do not lead to work: two years. Messages we identify as spam: deleted within 30 days.

6.5Website technical records: up to 30 days.

6.6Google Analytics information: 14 months, after which Google deletes it.

6.7Advertising information sent to Meta: Meta keeps it under its own privacy policy. Meta's cookies on our website last up to 90 days.

6.8If you appoint us as your architect, your project records are kept for as long as your appointment sets out.

7. Your rights

7.1You can ask for a copy of the information we hold about you, ask us to correct or delete it, ask us to limit or stop using it, object to how we use it, or ask for it in a format you can take elsewhere.

7.2Write to info@dzpstudio.co.uk. We will reply within one month, and there is normally no charge.

8. Complaints

8.1If you are unhappy with how we have handled your information, please tell us first so we can put it right.

8.2You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

9. Cookies

9.1We use two kinds of optional cookie, and ask about each separately: analytics cookies (Google Analytics), to see how visitors use the website, and advertising cookies (Meta), to see whether our Facebook and Instagram adverts work and to show them to people who have visited. Each is set only if you accept it on our cookie banner. Until you do, nothing is sent to Google or to Meta.

9.2The Google Analytics cookies are called _ga and _ga_PFM2PRF6X5. They hold a random identifier and last up to 13 months.

9.3The Meta cookies are called _fbp, which holds a random identifier, and _fbc, which holds the identifier of an advert click if you arrived from one. They last up to 90 days.

9.4To change your mind, use "Cookie settings" at the bottom of any page. If you withdraw your consent to either kind, we delete those cookies and stop using that service straight away.

9.5Your browser also keeps a note of your answers, so we do not ask on every page. It holds only your choices and their date, and we ask again after 12 months, or sooner if we start using a new kind of cookie.

9.6If you accept analytics cookies, your browser also keeps a note of how you last arrived at our website from elsewhere, for example our Google Business Profile, a search or an advert, for up to 90 days, so it can go with an enquiry. Rejecting analytics cookies, or withdrawing your consent to them, deletes it.

9.7Videos from YouTube load only when you press play, and YouTube may then set its own cookies. Stripe's payment page and Microsoft's booking page are run by them and have their own cookie notices.

10. Your report is not a decision about you

10.1Your report is prepared from data about the property and checked by a chartered architect before it is sent. It does not make any decision about you.

11. Changes to this notice

11.1We will update this notice when anything changes, and the date below will show when.