Terms of sale: the plotwise report by DZP

1. Who you are buying from

1.1DZP Studio Ltd, registered in England and Wales, company no. 16197011, registered office 71-75 Shelton Street, London WC2H 9JQ, VAT no. 526205220. Dandi Passerini is registered with the Architects Registration Board (reg. no. 081311G) and is a Chartered Member of the Royal Institute of British Architects (membership no. 11407006). Professional indemnity insurance is held, as the Architects Registration Board requires. It is arranged through Aqueous Underwriting (a trading name of Ryan Specialty Underwriting Managers International Limited) and covers work anywhere in the world except the USA and Canada. The insurers' contact details are available from info@dzpstudio.co.uk.

2. What you are buying

2.1The plotwise report by DZP (previously called the Property Insight Report): a report on one address in England, generated from public and commercial data sources, checked by a chartered architect before it is sent, and emailed to you as a PDF, in as little as 30 minutes during office hours and always within 24 hours of your order. Section 10 of the report, What you could build here, is included only for addresses in the councils we cover; the order page tells you before you pay. Where it is not included, the price is the same, and on the free call a chartered architect talks you through, in outline, what could be built. The price of £149 includes VAT and a free 30-minute call with a chartered architect to go through the report and discuss initial design ideas, which you book using the link at the end of the report. The call gives advice in outline only; any design work is quoted separately.

2.2If you order through a link and code from an estate agent, you buy the Home Buyer edition of the report. Its price is the one shown at checkout, including VAT, and it includes the same free 30-minute call. It covers planning in the same way, including what could be built at the address where we cover the council, but leaves out the area profile, the property's sale history, and the local market section, including the estimated value. Everything else in these terms applies to it in the same way.

2.3The report is prepared from the information you give us at the point of order and from the data sources listed inside the report itself. It relates to the single address you enter, exactly as you enter it. Please check the read-back on the order page before paying.

3. What the report is, and isn't

3.1The report is a desk-based, preliminary appraisal of one property in England, made from public and commercial records without a site visit. Where it includes section 10, What you could build here, that section is a chartered architect's view in outline of what may be possible; it is not a design or a formal planning appraisal.

3.2The report is not a survey of any kind, a valuation (for lending or any other purpose), legal, financial or ecological advice, or a local authority or other conveyancing search, and it is not a substitute for any of them.

3.3Neither the report nor the call is a guarantee that planning permission, prior approval or a lawful development certificate will be granted. Only the council decides that, and it may decide differently. Decisions about buying, selling or building remain yours.

4. Accuracy

4.1The report relies on data published by others, including official public records and commercial property data. A chartered architect checks every report before it is sent, but we cannot verify every record at its source, so we cannot guarantee the data is complete, current or correct. Some councils do not publish all their records online, so if the report does not show a restriction, that does not mean there isn't one.

5. Estimates in the report

5.1Any values, rents, yields, build costs or other figures in the report are estimates. They are made from third-party data and statistical models, not from an inspection of the property, and they may differ from what a valuer, a builder or the market would put on it. They are not a valuation or a quote, and they should not be relied on without professional advice.

5.2Before you order, we ask you to confirm that you understand this. If we order a report on your behalf, you confirm it before you download it. We keep a record of that confirmation (when you gave it, from which IP address, for which property and with which wording) for seven years, as our privacy notice explains, and the report shows its reference. Our responsibility for the figures is as set out under "Our responsibility to you" below.

6. How long it stays current

6.1The report describes the position on the date shown on its cover. Planning rules, council records and prices change, so it is meant to be used within three months of that date. After that, check with us or the council that nothing has changed before you act on it.

7. Relying on it

7.1The report and the call are a starting point. Please don't rely on either of them alone to decide whether to buy, sell, build or apply for permission. Before you do, confirm the position through the steps they point you to: usually a measured survey, a lawful development certificate or planning permission from the council, your solicitor's searches and, where needed, other specialists. If you would like us to do that work, we will agree it with you in writing first, under a separate appointment.

7.2On the call, a chartered architect goes through the report with you, points out what needs checking further and gives a view in outline of what could be built. That view is based on the report and what you tell us, without a site visit or drawings.

8. Who can rely on it

8.1The report and the call are for you, the person who ordered them, and for the one property named in the report. Nobody else may rely on them, and we accept no responsibility to anyone else for them. If you share the report, for example with your solicitor, lender or builder, it is for their information only. No one else has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

9. Copyright and permitted use

9.1The report is protected by copyright and database rights, which belong to DZP Studio Ltd. This covers its wording, design and layout, and the way the information in it is selected and arranged. The public data it draws on belongs to its owners and is credited in the report.

9.2When you buy a report, we give you a personal licence to use it for decisions about that one property. You may share it with your household and with your solicitor, mortgage lender, surveyor, builder or architect for that property, for their information only: they may not rely on it.

9.3You may not copy, sell, publish or pass on the report, or any part of it, for any other purpose. You may not upload it to an AI tool or any other system to reproduce or imitate it, or use it to create a similar product or service.

9.4We reserve all our rights in the report, including against text and data mining, as far as the law allows. If you break these terms, your licence ends and we may take action to protect our rights.

10. Further work

10.1If you want us to go further (drawings, an application, anything else), we will agree that with you in writing first, under separate terms.

11. Delivery

11.1The report is generated from the data, checked by a chartered architect and emailed to you in as little as 30 minutes during office hours, and always within 24 hours of your order. If there is a delay, we will tell you by email.

11.2Office hours are Monday to Friday 9am to 5pm and Saturday 9am to 12pm, UK time, excluding bank holidays.

12. Your right to cancel, and what you give up at checkout

12.1Under the Consumer Contracts Regulations 2013 you would normally have 14 days to cancel an online order. Because the report is digital content prepared specifically for your address, we begin supplying it as soon as your payment succeeds.

12.2At checkout you are asked to tick a box giving your express consent for us to begin immediately, and acknowledging that once generation has begun you lose the 14-day right to cancel. We do not start, and cannot take your order, without that consent.

12.3If you change your mind before generation has begun (in practice: before your payment completes), simply do not complete the payment. Nothing is charged and nothing is generated.

13. If something goes wrong on our side

13.1If we cannot produce your report (the address cannot be resolved, or a data source fails in a way we cannot repair), we will tell you and offer either a corrected re-run or a full refund. That is our promise regardless of the cancellation position above.

13.2If the report arrives and something in it is wrong, tell us on the call or by email and we will look into it carefully. Nothing in these terms limits your legal rights as a consumer, including your right to have the call carried out with reasonable care and skill.

14. Our responsibility to you

14.1If we break these terms, or fail to prepare the report or hold the call with reasonable care and skill, we are responsible for loss you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if you and we both knew it might happen when you ordered. We are not responsible for loss that was not foreseeable, or for loss we did not cause.

14.2We supply the report and the call for your own use as a home owner or buyer. If you use them for a business, for example to develop or trade property, we are not responsible for any loss of profit, business or opportunity. If you order as a business, our total responsibility to you for the report and the call is limited to £25,000.

14.3Your contract is with DZP Studio Ltd. The chartered architects and staff who prepare and check your report, or speak with you on the call, do so on the company's behalf and take on no personal responsibility to you; any claim is against DZP Studio Ltd. This does not stop you raising a concern about an architect with the Architects Registration Board.

14.4Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your rights under the Consumer Rights Act 2015.

15. The credit against our fee

15.1If you then hire DZP Studio as your architect for the project the report relates to, the price you paid for the report is deducted from our fee.

16. Your information

16.1We use the address you give us to prepare the report, and your email address to deliver it and to arrange the call. We do not sell your information. The data sources consulted for the report receive the address and property details needed to answer the query, and nothing else about you.

16.2Our privacy notice explains the rest, including your rights: dzpstudio.co.uk/privacy.

17. Complaints

17.1If you're unhappy with your report or your call, email info@dzpstudio.co.uk and tell us what went wrong. We'll reply within 5 working days and do our best to put it right.

17.2If we can't put it right, you can raise a concern about an architect's conduct or competence with the Architects Registration Board (arb.org.uk). These terms are governed by the law of England and Wales.